Cancellations, Changes or Returns

What is your general refund policy?

As our product is perishable, baked and prepared by our skilled staff, our refund policy is as follows:

If you do not pick up your order, we do not give a refund. If you need it at a later date, you will have to pay for both. We cannot resell any product that is not picked up by the customer.

If there is a defect in your product, please return it promptly—or return the portion remaining—within two days of pickup. If we determine there is a quality deficiency, we will provide a proportionate refund for the amount returned.

If you try one of our products and simply do not care for it, we hope you try something different next time; however, a refund will not be given.

Cancellations and/or changes for large orders must be made at least two business days before the scheduled pickup time. Store credit may be issued for cancellations received with proper notice and expires one year from the date of issue. No cash refunds.

No refund will ever exceed the original purchase price regardless of circumstance.

The Family Pantry reserves the right to modify its exchange/return policy at any time.